Refund policy

Shipping is complimentary on all exchanges, although customers outside Kuwait are responsible for taxes and duties. All Returned items should come in its original condition and should include all tags. Please make sure your items are returned new, unused and with all FOLKLORETHELABEL tags still attached. Returns that are used, damaged, or do not meet our policy will not be accepted and will be sent back to you.

Should you need to return your purchase, you have 28 days from receiving your order to arrange your exchange or return. Its important that all orders be sent back from the same country it was delivered to. Orders sent back from a different destination may incur additional charges and be delayed in customs.

If you are in Kuwait, we can offer a return by pick up from the address you initially provided for delivery.

If we agree that you indeed have a faulty item the return cost is on us. Keep in mind that all orders are quality controlled before they are shipped.